I have dealt with at least six (!) different companies, and never had such a professional tech who explained everything thoroughly step by step, and did everything neatly, and cleanly. Nice & crispy cold 68-degrees was pumping through the house. Once that was done, he inserted a temp gauge into the Inspection Hole in the vent above the furnace. He determined we needed a little bit of R22 (Freon). I forgot to add, Diego put new blue boot covers on before he entered our house each time. He inspected external coil, compressor, lines, and the HVAC inside the house, very thoroughly. Arrived in a full size van which You can stand upright in, and had everything needed for the job. The technician, Diego, was very professional. "Technician arrived early, and was ready to diagnose and fix my Heat Pump/A/C if it was required. Since they are close to the master bedroom window, that is important. They were done in about 6 hours, including cleanup.Īnd wow, are these new carrier units substantially quieter than the old TRANE ones. Since the old units had a couple issues like that, I really liked that extra touch for even the basement one (the attic unit is required to have the pan.) They also have the nice drains which have the cutoff if the drains clog up. One thing they do is to put all the units into pans and attach water sensors which will cut off the units if they overflow for some reason. Not the lowest, but close, and they just made me feel more comfortable with the likely hood that they will be around another 20 years t service these systems, and they had the better warrantees and labor deals. I believe the price that I got was competitive. They have a great guarantees that show they stand behind their work. They treated me like a customer that they wanted to keep happy. The work crew were all very nice, willing to answer my questions, never made me feel like I was slowing them down. They did a great job of taping everything to seal in the air flow. They did a nice job of taking out the old units and putting in the new. The outdoor units were leveled very nicely. They left the furnace room cleaner then they found it when done. It was a rainy day, but they did not make any mess inside the house. The first thing they did was put down tarps inside the house, even on the stairway. they sent out two crews to work them in parallel.
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